Pomp Pro help center

Frequently Asked Questions

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General FAQs

  • Send us an email! You can reach out directly to your Pomp concierge, or email us at Estheticians@pompbeauty.com for questions related to your Pomp account. For all orders or customer-related questions, send us an email at hello@pompbeauty.com.

    1. Stay up to date on the latest Pomp announcements through our weekly email newsletter, Pomp Perspective. 

    2. Join our private Pomp Facebook Group for more information, interactive polls and posts, and to connect with other Pomp Pros.

    3. Join our LinkedIn Group! 

    4. Follow us on Instagram!

  • Pomp offers four subscription options:  a Basic plan ($19/mo after 14-day free trial; an Elevated plan ($49/mo after 14-day free trial); an Elite plan ($149/mo) which comes with additional earning opportunities, on-site tools, and added resources including hundreds of downloadable images to use on social media; and an Icon plan ($349/mo).  Details of each plan can be found HERE.

  • Being an “earning” or “active” Pomp Esthetician means that you generate a minimum of 1 client order per month.

  • There is no deadline you have to meet to become an earning Pomp Esthetician. Obviously, we would love for you to start right away but we know life gets busy so Pomp is here whenever you are ready!

    1. Yes! If another Esthetician lists you as their referrer, you will receive a one-time credit bonus when you have both had at least 1 client order through Pomp. This bonus will be in the form of product credit added to your account. You must use the product credit within 2 months of it being added.

    2. Esthetician to Esthetician Referral

  • Pomp does not currently offer the ability to have video consultations directly on our platform. We do offer messaging on our platform so you can easily communicate with your client to coordinate any virtual consultations. Clients can also send photos through Pomp.

    1. One of Pomp’s exclusive amenities for Elevated and Elite subscribers includes hundreds of our Pomp social media and email templates to help promote your partnership with Pomp.  Basic users also have access to a handful of downloadable images.  All can be found within the Resource Center of your Pomp account.

    2. All Estheticians must read our Social Media Guidelines to make sure they are in compliance with Pomp and our trusted vendors. 

    3. To stay updated as we provide continual marketing amenities, be sure to stay active in our Pomp Facebook Group.

Client FAQs

  • Clients will receive a hand-curated routine, access to exclusive brands and products, free shipping on eligible orders, and professional Esthetician care.

  • Credit Card, Affirm, and Apple Pay

  • If your clients are not satisfied with your purchase, we accept returns on eligible items within thirty (30) days of order delivery. Items purchased using the Esthetician personal discount or non-returnable. Please view the full return policy here. 

  • Yes, they can click the “Get Started” link after creating their Pomp account to fill out Pomp’s new client survey, or you can send them the direct survey link after they have logged in: https://pompbeauty.com/survey.

    1. As a Pomp Professional Esthetician, you will utilize our platform for your existing client list, friends, family, connections on social media, etc. We encourage you to share your unique referral code with everyone you know so they can sign up and be automatically assigned to you and you can start building their skincare routines and start earning commission.

    2. As a Pomp Elevated or Pomp Elite subscriber, you can utilize your Pomp PROfile to attract new clients through Pomp. More details about this feature can be found in this helpful blog article.

    1. Your client will receive an email after you add an item to their cart or have created/updated a routine (Elevated/Elite feature). We also send clients reminders to purchase, order confirmations, and shipping and tracking updates. Clients signed up for our marketing communication may also receive educational and promotional emails/texts.

    2. If your client has signed up with a valid mobile number, they will receive an SMS with any message you sent through Pomp. They can respond back to you via text message, but you will need to respond to them on our platform. If a client has responded to you from their phone, you will see a mobile icon next to their name in the conversation list.

    3. We do not offer direct SMS text messages for Esthetician accounts. Messages must be sent on our platform.

  • Just have your client log onto the site, click on the menu button and click “Order History.” From there they should see all of the products they have previously ordered and can click “Add to Cart +” to add them back to their current cart.

    1. Pomp drop ships directly from our brands to your clients doorstep. Our brands use different shipping carriers, so shipping times may vary.

    2. If your client is purchasing from more than one brand, please let them know they will receive multiple packages and they might not be delivered on the same day.

    3. We upload tracking information to the platform as soon as we receive it from the brand. You and your client can find this information by clicking into an order. If you or your client has a question about an order or shipment, please email hello@pompbeauty.com and include your name, your clients name, the order number and the product in question.

    4. Shipping Times Infographic

    1. Orders over $150 (post-discount, pre-tax) qualify for free shipping, orders under $150 will incur a nominal shipping fee of $10*.

    2. *Due to higher shipping costs, Alaska and Hawaii shipping addresses will incur a $20 shipping charge regardless of order value.

    3. At this time we cannot ship outside the US.

Brand + Product FAQs

  • Pomp partners with over 40 trusted skincare lines.  Learn more about our brand partners HERE.

    1. Pomp asks that you complete each brand education webinar before you start recommending products from the respective brand(s). The education process may seem daunting at first, but take it one brand at a time. 

      • For instance, if you complete the Sorella Apothecary recorded webinar, you can start recommending those products right away (you don't have to wait until you've completed all available brand education webinars).

    2. After completing a brand education, make sure to “Click to Complete” within our Brand Education dashboard.

    3. If you are previously certified in any of our brands, send us an email, and you can begin recommending those products immediately.

    4. Any products that are available in Pomp’s Enhancement Store are ready for your client to purchase based on your recommendation without official education. 

    1. If you are a Pomp Elevated or Elite subscriber, and once you have completed 3 Pomp x brand education webinars (live or recorded) from brands you have not previously been trained on, you will be added to the list to receive samples.

      • If you have been trained on any of our brands “pre-Pomp” these will not count towards the webinars required to be eligible for samples. 

    2. We typically send out samples on a monthly basis. There can be delays if we are waiting for additional samples to arrive from our brands, but we do our best to get them to you in a timely manner. On average, Estheticians can expect to receive their samples within 2-4 weeks after completing 3 brand education webinars. 

    3. We encourage you to continue completing brand education, getting familiar with our platform, and sharing your link to get clients to sign up - that way, when you do receive your samples you’ll be ready to start recommending!

    4. Samples Overview

    1. Live Education Webinars are available exclusively to Pomp Elevated and Pomp Elite subscribers.  You can sign up for any live webinars we have available by clicking the “Live Education” tab under “Resources” in your Pomp account. 

    2. If there are no upcoming live webinars, we encourage you to review our Brand Education resource folder.  This folder provides a wealth of information and product guides to help you get familiar with each brand and their product assortment. 

  • No, there is no conflict of interest if you have your own account with any Pomp brands.  You may continue to continue to use your own accounts and inventory, but may find that it’s convenient for your clients to shop their whole routine all in one place through Pomp!

  • Yes, you can continue to recommend products outside of Pomp’s available brands, and your clients would need to purchase those items outside of their Pomp account.

  • The brands offered through Pomp are not highly promotional, so typically we will not price-match additional discounts. We offer free shipping on eligible orders and amazing customer service support. 

  • Yes, we offer a curated selection of backbar products from select brand partners! However, because professional-only products often require specialized licensing and face strict regulatory standards, we cannot carry backbar items for every brand. We are actively working with our brand partners to bring on more backbar options to better support your business!

    Promo Code Policy: Because backbar products are already offered at exclusive professional pricing, they are not eligible for promo codes or additional promotional discounts.

  • We know clients are going to purchase products one way or another, whether that is through a skincare expert or from a drugstore. These days it’s rare that consumers can test products before they buy as products aren’t being sampled in store due to health factors. We hope clients have enough trust in their Esthetician to purchase the products they recommend. We lean heavily on our Estheticians' education and training. We recommend focusing on the fact that these are professional products that you have specifically recommended based on their skin type and concerns. You can assure them if it is truly a wrong fit, they can return it (if they meet the criteria). However, our return rate is extremely low compared to other retailers because our Estheticians are recommending the right products that actually work!

  • Currently, no. Pomp is more than just a platform to make product commission from, we also have our exclusive #PompPro Facebook Group as well as other educational amenities for you to engage with. You can use Pomp as much as or as little as you want - whatever works for your business.

    1. Estheticians can place personal orders directly through their Esthetician account by going to the Product Search page, clicking “Add to” and selecting “My Cart”. Once you are ready to checkout, click “Cart” and proceed to checkout like normal.

    2. All Pomp Estheticians have the opportunity to unlock the Pomp’s Esthetician Discount Protocol each month by having either 4+ client orders or $450+ in client sales in a given month. Estheticians must use the discount in the same month they unlock it. Discount codes must be entered at checkout, we cannot retroactively apply discounts. Please click this link to see additional details and ordering instructions.

    3. Estheticians are also able to take advantage of any client-facing promotions and sales.

Commission FAQs

  • Once you have your first client order, we will get you set up on Tipalti. This is where you will input all your preferred banking and payment information. (Tipalti is not part of the onboarding process, but you will be prompted to create an account within the month that you have your first client sale). 

    Commission is paid on a monthly basis for Basic and Elevated subscribers; bi-weekly for Elite subscribers; and weekly for Icon subscribers.

    • Pomp Basic estheticians earn 10% commission off net product value (what your client is charged).

    • Pomp Elevated estheticians earn 30% commission.

    • Elite subscibers earn 35% commission.

    • Icon subscribers earn 40% commission.

    Estheticians do not earn commission on personal orders or gift card purchases.

  • Commission payments are made at the beginning of each month for the commission accrued in the previous month. Payments will be received within 15 days of the last day of the month.  Ex:  For commission earned in November, your payment will be processed during the first week of December. 

    1. Esthetician commission is not taxed, it is based on the net value. Your client will pay for sales tax. 

    2. We pay our Estheticians as 1099 contractors, at the end of each year, you will have to pay respective federal and state taxes (as any contractor would do). We recommend saving 20-25% from each payout for end-of-year taxes. 

    1. You will not need to fill out your tax forms until you have your first order. Shortly after you get your first client sale, you will receive an email from us asking you to set up your Tipalti account. Once you’ve created an account on Tipalti, you will need to fill out the tax forms and set up direct deposit. 

    2. If you have questions as you are setting up your Tipalti account, please review the Tipalti's FAQ's (the bottom section "Taxation" is super helpful)

  • Yes, if a client makes a return, the returned product value will be deducted from your total monthly sales, and may impact your commission earnings during the month of return. 

Platform FAQs

    1. Try logging out of your account and then clicking your referral link/scanning your QR code. It is likely showing up as an error page because our system recognizes you as already logged into a Pomp account. 

    2. If it still doesn’t work, please reach out to us at Estheticians@pompbeauty.com

    1. Log out of your Pomp account. 

    2. Close all Pomp tabs (on your phone and on your desktop). You may have multiple tabs of Pomp pulled up, so exit out of all of those. 

    3. Log back in and try to access your client list and/or products.

    If that does not work, try…

    1. Hard reset the browser you are using. "Quit" and completely close out of the browser (all tabs). 

    2. Make sure you have the most up-to-date version of the browser downloaded. 

    3. Still not working... try a different browser. Google Chrome vs. Safari (or try on your phone vs desktop if you haven't already)

    4. Once you have tried all of those recommendations above, if it still isn't working please email us at Estheticians@pompbeauty.com

  • If you use Square as your booking tool, you can connect your Square account to Pomp in order to import clients and automatically send Pomp invites to new clients who book appointments!

    Connecting Your Square Account

    Navigate to Profile Settings > Integrations and click “Connect.” You’ll be taken to Square where you can confirm the connection to your Pomp account. When you return to Pomp, you’ll see two optional import paths:

    • Import all clients: this will import every existing client in your Square account

    • Import clients with appointments in the last 2 weeks and next 1 week: this will only import clients you’ve seen recently or will see in the next week.

    You can also tap “Skip” if you don’t want to import any existing clients.

    Removing Your Square Account

    Navigate to Profile Settings > Integrations and click “Remove.” This will stop sending Pomp invites to any new clients that book through your Square site.