Updated as of 1/1/26*

Pomp’s Happiness Guarantee

Returns

At Pomp, we take great pride in our reputation for incredible customer satisfaction. However, we understand that sometimes it is not a perfect fit.

If you are not completely satisfied with your purchase, we will gladly accept returns on eligible items within thirty (30) days of the order delivery date.

Unopened Products

Unopened and unused items may be returned within 30 days of delivery for a refund to the original payment method.

•  Products must be returned in their original packaging and remain unopened.

•  Please include the original packing slip if possible.

•  A $6 return shipping fee will be deducted from the refund for each mailed return request.

•  If multiple returns are sent in separate shipments, each shipment may incur a separate $6 fee.

Once received and inspected, eligible refunds will be issued to the original form of payment within 3–5 business days.

Opened or Gently Used Products

We recognize that skincare products may not always work as expected. To support thoughtful product exploration, we offer store credit for eligible opened or gently used items returned within 30 days of delivery.

• Eligible opened products will receive 70% store credit based on the item’s purchase price.

• Products with more than 50% usage are not eligible for return.

• Store credit will be issued to the customer’s Pomp account after the product is received and inspected.

• Opened products returned after 10 days from delivery are considered final sale.

To request a return, please reach out to us at hello@pompbeauty.com. Our small but dedicated team is working hard to address your requests promptly.

Exchanges

At Pomp, our goal is for you to love your skincare routine! 

If, after consulting with your skin care professional, you wish to return one or more of your product,s please email us at hello@pompbeauty.com within ten (10) days of product delivery in order to be considered for a refund or product credit. After 10 days, all open product sales are final.

If you would like to exchange an opened product, kindly reach out to us at hello@pompbeauty.com within ten (10) days of receiving your order. 

Please note the following guidelines for exchanges:

• Timeframe for Exchange Requests: All exchange requests must be filed within ten (10) days of the delivery date.

• Condition: We gladly accept returns for all orders, as long as the items are in pristine condition and in their original packaging. 

• Processing and Shipping: Your exchange request will be processed and shipped within three to five (3-5) business days upon submission.

• Return Deadline: The exchanged product must be returned and received within ten (10) business days of the return request.

 Please note: All discontinued product sales are final. All orders that used Store Credit or Referral Credit are final sale.

*This does not apply to defective or damaged items.

Damaged + Missing Items

Item(s) that are missing, defective, incorrect, or damaged in shipping must be reported to hello@pompbeauty.com within ten (10) business days of the delivery date to be returned, refunded, or exchanged, and must be kept in the same condition for return. Our team will work swiftly to resolve the issue for you. Please retain both the damaged items and the packaging for further assistance.

We strongly encourage you to review the tracking information provided once you have placed your order on our website. If, for any reason, you have not received your order, please contact us within fourteen (14) business days from the shipment date. This will allow us ample time to investigate and locate your product. Your satisfaction is our priority, and we are committed to ensuring that your order reaches you promptly.

Promo Code Policy

You must apply a promo code or product credit code before checking out. By submitting your order, you are agreeing to pay the order total listed on the order summary.

Please note the following guidelines for promo codes:

• Promo codes cannot be applied to previously placed orders.

• To apply a promo code, you must enter it prior to completing the order. Promotional codes are not valid after the expiration date and cannot be applied to your order retroactively.

• Promo codes are unable to be stacked with other codes or product credits.

• Product credit issued for returned items is valid for six (6) months from original order.

• Shipping rates are calculated based on the total value after any promotions or product credit. To qualify for free shipping your cart value must reach the free shipping threshold after discounts are applied.

• Promo codes are not transferable or redeemable for cash or credit.

• Certain products may be excluded from promo codes. See the specific details of the promo code for excluded products

Esthetician and Employee Return Policy

Please note that all esthetician and employee purchases using employee or esthetician discounts or product credit are final sale. This means that they cannot be returned or exchanged for a refund or store credit once purchased. We encourage you to carefully review your discounted items before completing your purchase. Please remember shipping rates are calculated based on the total value after any promotions or product credit. To qualify for free shipping your cart value must reach the free shipping threshold after discounts are applied. Credits cannot be traded for cash.